If you are not happy with the service you can make a complaint in one of the following ways:
- Download and complete this complaint form.
- Send a completed complaint form to firstname.lastname@example.org -or by post/in person to: Complaints sub-committee, Register of Sign Language Interpreters (RISLI), c/o Sign Language Interpreting Service (SLIS), Deaf Village Ireland, Ratoath Road, Cabra, Dublin 7
- Complaints can be submitted in Irish Sign Language (ISL) by sending a video message to email@example.com or Mobile number 086 138 0180
- A meeting can be arranged with the secretariat of RISLI through video call or in person to submit your complaint by emailing firstname.lastname@example.org or Mobile number 086 138 018
When making a complaint, the following information should be included in the Complaint Form (or ISL video):
- Complainant’s name and contact details
- The name of the registered interpreter the complaint is about
- Details of the incident, action, or behaviour that occurred
- When and where it happened
Other information that will help the Complaints sub-committee when reviewing the complaint is:
- The complainant’s desired outcome from the complaints process
- Details of anybody else present who witnessed the incident or behaviour
What happens next?
- The Secretariat will check the interpreter is a RISLI registered interpreter and that the complaints form is complete
- The complaint is referred to the Complaints Sub-committee for consideration. The sub-committee may request further information from the complainant, interpreter in question or other relevant individuals/organisations
- Once the investigation is complete, the sub-committee will prepare a Complaints Report which will include the decision of the committee and any action(s) to be taken. The report will be provided to the complainant and the interpreter in question
- Actions by the sub-committee can include:
- Formal written warning may be issued to the interpreter
- Conditions can be attached to the interpreter’s registration as set out in the Registration Process Policy
- Suspension from the Register and/or a Specialist Panel for a specified period
- Removal from the Register
Any decision of the Complaints sub-committee can be appealed, details of which are contained in the Appeals Processes Policy.