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How to make a complaint

If you are not happy with the service you can make a complaint in one of the following ways: 

  1. Download and complete this  complaint form.
  2. Send a completed complaint form to admin@risli.ie  -or by post/in person to: Complaints sub-committee,  Register of Sign Language Interpreters (RISLI), c/o Sign Language Interpreting Service (SLIS), Deaf Village Ireland,  Ratoath Road,  Cabra, Dublin 7 
  3.  Complaints can be submitted in Irish Sign Language (ISL) by sending a video message to admin@risli.ie or Mobile number 086 138 0180
  4. A meeting can be arranged with the secretariat of RISLI through video call or in person to submit your complaint by emailing admin@risli.ie or Mobile  number 086 138 018 

When making a complaint, the following information  should be included in the Complaint Form (or ISL video):

  1. Complainant’s name and contact details 
  2. The name of the registered interpreter the complaint is about
  3. Details of the incident, action, or behaviour that occurred 
  4. When and where it happened

Other information that will help the Complaints sub-committee when reviewing the complaint is:

  1. The complainant’s desired outcome from the complaints process 
  2. Details of anybody else present who witnessed the incident or behaviour 

 What happens next?  

  1. The Secretariat will check the interpreter is a RISLI registered interpreter and that the complaints form is complete
  2. The complaint is referred to the Complaints Sub-committee for consideration. The sub-committee may request further information from the complainant, interpreter in question or other relevant individuals/organisations  
  3. Once the investigation is complete, the sub-committee will prepare a Complaints Report which will include the decision of the committee and any action(s) to be taken. The report will be provided to the complainant and the interpreter in question  
  4. Actions by the sub-committee can include: 
    • Formal written warning may be issued to the interpreter 
    • Conditions can be attached to the interpreter’s registration as set out in the Registration Process Policy
    • Suspension from the Register and/or a Specialist Panel for a specified period
    • Removal from the Register

Any decision of the Complaints sub-committee can be appealed, details of which are contained in the Appeals Processes Policy.